Customer Service

Customer Service Jobs

Customer service employees at Amtrak are responsible for creating a welcoming atmosphere for our passengers that results in exceeding our customers’ expectations. Amtrak employs customer service professionals in various roles and locations, from stations and aboard trains to our call and operations centers. Whether you’re dealing with customers face to face as a train attendant, or answering their questions on Twitter as part of our social care team, your role is integral to Amtrak’s success as the only intercity passenger rail operator in the United States.

On Board Services (OBS) employees work aboard Amtrak trains, ensuring customers have a safe, comfortable, and pleasant journey with first-class amenities. Amtrak is a 24 hour, 7 days a week operation, and OBS employees often ride a train along its entire journey - ranging from a few hours to two days in length, depending on the route. This will include working nights, weekends and holidays. OBS roles are both unique and challenging, but if you like to be on the move and want a job that is far from cookie-cutter, this might be the role for you.

Station Services employees work at Amtrak stations and are responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. Depending on the size of the station you work, you may be required to contribute to any and all of the duties related to the station’s passengers and upkeep – including ticket sales, assisting customers while boarding and detraining, baggage handling, clean up, and more.

If you have superior interpersonal skills, the ability to communicate clearly and effectively, and can provide an overall outstanding customer service experience for all of our customers, we want you on our team!

Search Customer Service jobs at Amtrak:

On Board Services at Amtrak

Meet Deborah, a Lead Service Attendant, and Rodney, a Coach Attendant as they briefly speak about what they do onboard Amtrak trains as a member of our On Board Services team.

Title Location Date Sort descending
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Train Attendant 164773 Chicago, IL
Train Attendant 164773 Chicago, IL Chicago, Illinois, US Jul 30, 2025
Chicago, Illinois, US Jul 30, 2025
Train Attendant - Los Angeles, CA
Train Attendant - Los Angeles, CA Los Angeles, California, US Jul 30, 2025
Los Angeles, California, US Jul 30, 2025
Chef / Line Cook - 90340706 - Los Angeles, CA
Chef / Line Cook - 90340706 - Los Angeles, CA Los Angeles, CA, US, 90012 Jul 30, 2025
Los Angeles, CA, US, 90012 Jul 30, 2025
Train Attendant 164765 Seattle, WA
Train Attendant 164765 Seattle, WA Seattle, Washington, US Jul 29, 2025
Seattle, Washington, US Jul 29, 2025
Lead Service Attendant 90332991 - Boston, MA
Lead Service Attendant 90332991 - Boston, MA Boston, MA, US, 02110 Jul 29, 2025
Boston, MA, US, 02110 Jul 29, 2025
Lead Service Attendant - 90349651 - Washington, DC
Lead Service Attendant - 90349651 - Washington, DC Washington, DC, US, 20002 Jul 23, 2025
Washington, DC, US, 20002 Jul 23, 2025
Train Attendant - 90337523 - Oakland, CA
Train Attendant - 90337523 - Oakland, CA Oakland, CA, US, 94607 Jul 23, 2025
Oakland, CA, US, 94607 Jul 23, 2025